Refund policy

Return & Refund Policy

At ChoiceCart, we want you to receive your order in good condition and as described on our website.

1. Eligible Returns

Returns or replacements may be accepted if:

• You received an incorrect product.
• You received a damaged product.
• The product is defective or non-functional.

All return and replacement requests are subject to verification and product eligibility.

2. Reporting an Issue

Please contact us as soon as possible after receiving your order.

For incorrect, damaged, defective, or non-functional products, please report the issue within the applicable claim period.

3. Required Evidence

To process a return or replacement request, we may require clear photographs or videos of the product, packaging, and shipping label.

For certain defective or non-functional products, an uninterrupted unboxing video may also be required.

4. Incorrect or Damaged Products

If you receive an incorrect or damaged product and your claim is approved, we may arrange a replacement, refund, or another appropriate resolution, depending on product availability and eligibility.

5. Defective Products

If a product is found to be defective or non-functional and your claim is approved, we may arrange a replacement or refund according to the applicable product return requirements.

6. Change of Mind

We generally do not accept returns simply because a customer has changed their mind, no longer wants the product, or does not like the product's size, appearance, sound, performance, or other personal characteristics.

7. Return Shipping

For approved returns, return shipping arrangements and costs will be handled according to the applicable return requirements.

8. Non-Eligible Claims

A return or replacement may not be accepted if:

• The product is working correctly but does not meet personal expectations.
• The product has been damaged through misuse, improper handling, or negligence.
• The claim is submitted after the applicable claim period.
• Required photographs, videos, or other evidence are not provided when required.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Once an order has been dispatched, cancellation may not be possible.

10. Refunds

If a refund is approved, it will be processed according to the applicable refund process.

For Cash on Delivery orders, the available refund method may vary depending on the circumstances of the order.

11. Final Decision

All return, replacement, and refund requests are subject to verification and eligibility requirements.

ChoiceCart reserves the right to reject claims that do not meet the applicable requirements.